SECURE, FAST, EASY, AND CONVENIENT PAYMENT WITH AVT TRAVEL
We ensure that you all will have a HOLIDAY OF A LIFETIME, so we listen, and we understand your desire to travel beyond expectation. We are introducing a policy to support you and secure your safety and comfort when you begin to travel again!
USER AGREEMENT:
Asia Vietnam Travel and Trading Company Limited built this website (asiavietnamtravel.com) for the purpose of providing the most convenient way of planning your Vietnam and Asia vacations with extensive travel-related information and tools. By using this website, you are obliged to the following rules and regulations.
AVT reserves the copyrights for all the textual, graphical, and other web content produced by or for itself. You are granted the right to print the content only for personal or non-commercial use.
Terms of Deposit Payments, Balance Payments, and Claims for Refunds will be detailed in the Tour Proposal sent to you personally as long as it is the most convenient for you and us.
OUR TYPICAL POLICY:
1. PAYMENT & DEPOSIT:
Online payment with our bank-secured link – We will send you a secured link via email to settle the deposit or payment when you confirm to book the trip (Recommended )
(All bank transfer fees shall be paid by the Customer)
- When you make your booking a deposit ( 30% of the tour cost ) may be payable, this deposit is non-refundable. The deposit amount will depend on the components of your Package or the Travel Arrangement you are booking. This amount will be paid by credit card or Money Wire from your Bank account (Our Travel Consultant will send you the link to pay online) and is required to confirm your booking.
- Kindly make a deposit/payment via our secured online payment. We accept Credit cards, Visa cards, Master cards, American Express, and JCB cards (see payment guide).
- Note: One Pay payment or Paypal gateway: The Customer can pay by credit card via a secure online payment system (3.5% service charge is applied to Visa/Master cards; 4.5% service charge is applied to AMEX cards)
- Cash: The cash payment is made at Inbound Vietnam Travel’s office or with persons designated. In this case, no fee is required.
- If the departure date is within 35 days or less at the point of booking the full balance will be payable immediately.
- Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for AVT Travel to secure services from contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. AVT Travel will inform you accordingly about this for each individual case.
- The remaining balance of the tour price (70%) is due upon your arrival in Southeast Asia, payable at our offices in Hanoi, it depends on the bookings. Cash is preferred to reduce any processing fees that may affect your cost. Sometimes the remaining balance of the tour cost (70%) will be paid at least 14 days prior to the arrival date
- On some occasions we may need to take the full payment for a booking due to a special fare, this payment then becomes non-changeable and non-refundable. You will be informed of any non-changeable and/or non-refundable parts of your booking prior to completing the booking process.
- Full advance payment is required if the total booking price amounts are less than US$ 500.00.
- Children Policy
- 50% discount for child under 5 years accompanied by 2 full paying clients, staying in the same room with parents
- 75% charged for child from 6 -10 years accompanied by 2 full paying clients, staying on extra bed
- The above children rates are applicable for bookings made with 2 adults and a maximum of 2 children occupancy in a room.
- Child aged 11 years up is subject to the adult rate
- Bank Information: AVT Travel:
Vietnamese Bank name: Ngân Hàng Thương Mại Cổ phần Thương Tín
Swift Code Number: SGTTVNVX
Bank Name: Saigon Thuong Tin Commercial Joint Stock Bank – SACOMBANK - Address: 88 Ly Thuong Kiet Street, Cua Nam Ward, Hoan Kiem District, Hanoi, Vietnam
Company name (in Vietnamese): CÔNG TY TNHH DU LỊCH VÀ THƯƠNG MẠI CHÂU Á VIỆT NAM - Company name (in English): ASIA VIETNAM TRAVEL AND TRADING COMPANY LIMITED
- Abbreviated name: AVT TRAVEL CO., LTD.
- Account Number: 020096339888
Tipping and Gratitude guidelines:
Tipping is not compulsory, but it is customary in Tourism services and usually, the standard of service that determines tips. Travelers are often confused about the tipping culture in Southeast Asia. Tipping is a firm and expected element, a part of income for those who work in hospitality, and Southeast Asia Countries are no exception.
Most of your tours, booked by Asia Vietnam Travel’s customers are private ones and group tours too. Therefore, tipping for independent travel is not compulsory and is at the customers’ own discretion, it is not included in tour prices. However, private guides and drivers do expect a tip where good service has been provided and it is very much appreciated. Otherwise, tip when you are pleased and satisfied with the service you received and do not tip if you don’t feel you have been given good service. Never feel obliged to tip – it is always discretionary.
The following is just a guide to gauge an appropriate amount to tip and is not all-inclusive:
SERVICE AND TIP AMOUNT
Tour Guide: It depends on the group size
FIT < 6 pax – US$ 12 – 15 /grp/day ( roughly USD 14 for 2 pax)
Group 7 – 15 persons – US$ 15 – 20 /grp/day
Vehicles or bus drivers
City Transfers – US$ 6 – 10 /day/booking ($8 for a group of 2 pax)
Mountain road – US$ 10 /group/ working day
Incentive Groups – US$ 10/day/group
2. CANCELATION & REFUND
2.1 Cancellation by you
You may cancel the booking at any time provided that the cancellation is communicated to us in an official email. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it. It is important to be aware that once your deposits are paid, should you wish to cancel at any time thereafter, the deposits are non-refundable. In addition, the cancellation penalties detailed below will be applied. It is strongly recommended that you have suitable cancellation insurance coverage from the time of booking.
All cancellations must be received in writing and sent to us via fax or email. The following rules apply for cancellations:
* If a group is less than 8 people
- More than 21 days: 30% of the booking value
- 7 -21 days prior to departure: 50% of the total value of the trip is charged, due to hotel charges for no-shows and organizing fees.
- 1- 7 days prior to departure: 100% of the total value of the trip charged.
- No-Show: 100% of the total value of the trip charged.
* If a group is more than 8 people:
- More than 60 days: 30% of the booking value
- 30- 60 days prior to departure: Loss of deposit plus any administration fees.
- 15-29 days prior to departure: 50% of total booking cost or deposit
- Within 1-14 days prior to departure: 100% of total booking cost.
- No-Show: 100% of the total value of the trip charged.
2.2 Cancellation by AVT Travel
If the tour is not paid for by the due date, AVT reserves the right to cancel the Tour.
AVT aims to operate all tours as advertised but by as we plan the tours many months in advance but we may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel a trip you may choose between us applying the amounts paid toward an alternative trip or receiving a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your bookings such as visas, vaccinations, or non-refundable flights.No additional compensation will be paid over and above the total amount received from you.
3. UNUSED SERVICES
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport, or any other services, included in the tour price, but not utilized by the tour members. Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email and should be printed out by participants and retained as a receipt.
4. COMPLAINTS AND CLAIMS
Shall you feel unsatisfied with any service AVT has provided, please notify your local tour guide, services, or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. AVT will not be liable for any claims made later than 15 days after the completion of your tour.
AVT will act as an intermediary between the clients and other services suppliers such as air, train, boat, and hotels in the event of any complaint.
5. RESPONSIBILITY
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however, they arise, that result from the booking of services we do not directly control. AVT, its subsidiaries, affiliated companies, servants, or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses, or inconvenience caused directly or indirectly due to any events beyond our control. Customers should buy their own insurance for all.
6. VALIDITY
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
If you have any questions related to this issue, please Contact Us for further information
7. INSURANCE: important to you!
All Consumers are required to have full travel insurance. It is the responsibility of the Consumers to read their insurance policy before they travel and ensure that the insurance scheme provides the Consumer with the requisite level of coverage.
PRIVACY POLICY
We DO understand the importance that our customers place on privacy and have designed this Privacy Policy to describe our information-gathering and dissemination practices. You agree to this Privacy Policy when you: 1) Access or use AVT’s Site
2) Agree to receive e-mail from us. If you do not agree to this Privacy Policy, please do not use this Site.
Information that we may collect about you when you fill and submit the forms or send us :
a question or comment or request information about our service or during and after the process of planning your trip with us.
1. Name
2. Age
3. Phone Number
4. E-mail address
5. Nationality
What we do with the information we collect
The Personal Information that we may collect from you allows us to identify you, understand and respond to your question or comment, and send you emails for our marketing purposes:
- Meet your travel needs and requests
- Maintain your records for the next bookings
- Analyze how you use our website to fit our customers’ requirements
- Send you marketing communications as appropriate
- Share it with our suppliers when needed to make your trip arrangements
PLEASE ALL PARTICIPATIONS ON ANY TOUR IMPLIES FULL ACCEPTANCE OF THE ABOVE CONDITIONS BY THE CONSUMER.
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