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Holiday of a lifetime!

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

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Terms and Conditions

BOOKING AND CONDITION

SECURE, FAST, EASY, AND CONVENIENT PAYMENT WITH AVT TRAVEL

We ensure that you all will have a HOLIDAY OF A LIFETIME, so we listen, and we understand your desire to travel beyond expectation and also your concern amid the current Covid-19 pandemic. We are introducing a new policy to support you and secure your safety and comfort when you begin to travel again!

Book Now till 30 September and SAVE a huge discount of up to 20% off the total price of your trip with AVT Travel

USER AGREEMENT:
Asia Vietnam Travel and Trading Company Limited built this website (asiavietnamtravel.com) for the purpose of providing the most convenient way of planning your Vietnam and Asia vacations with extensive travel-related information and tools. By using this website, you are obliged to the following rules and regulations.

AVT reserves the copyrights for all the textual, graphical, and other web content produced by or for itself. You are granted the right to print the content only for personal or non-commercial use.

OUR TYPICAL POLICY:
1. PAYMENT :

When you make your booking a deposit may be payable. The amount of the deposit will be dependent on the components of your Package or the Travel Arrangement that you are booking. This amount will be paid by credit card (Our Travel Consultant will send you the link to pay online) is required to confirm your booking.
Kindly make a deposit/payment via our secured online payment. We accept Credit Card, Visa Card, Master Card, American Express, and JCB cards (see payment guide).
Note: When you pay by Credit Card, please add 3% of the bank fee.
If the departure date is within 35 days or less at the point of booking the full balance will be payable immediately.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for AVT Travel to secure services from contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. AVT Travel will inform you accordingly about this for each individual case.
The remaining balance of the tour price (70%) is due upon your arrival in Southeast Asia, payable at our offices in Hanoi. Cash is preferred to reduce any processing fees that may affect your cost.
On some occasions we may need to take the full payment for a booking due to a special fare, this payment then becomes non-changeable and non-refundable. You will be informed of any non-changeable and/or non-refundable parts of your booking prior to completing the booking process.

Children Policy

50% discount for child under 5 years accompanied by 2 full paying clients, staying in the same room with parents
75% charged for child from -10 years accompanied by 2 full paying clients, staying on extra bed
The above children rates are applicable for booking made with 2 adults and a maximum of 2 children occupancy in a room.
Child aged 10 years up is subject to adult rate

The deposit should be made by credit card or Bank transfer will be sent the details of our Bank to your email.

2. CANCELATION and REFUND
All cancellations must be received in writing and sent to us via fax or email. The following rules apply for cancellations:
* 7- 21 days prior to departure: 50% of the total value of the trip charged, due to hotel charges for no-shows and organizing fees.
* Within 6 days prior to departure: 100% on total charged.
* No-Show: 100% on total charge.

3. UNUSED SERVICES
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport, or any other services, included in the tour price, but not utilized by the tour members. Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email and should be printed out by participants and retained as a receipt.

4. COMPLAINTS AND CLAIMS

Shall you feel unsatisfied with any service AVT has provided, please notify your local tour guide, services, or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. AVT will not be liable for any claims made later than 15 days after the completion of your tour.

AVT will act as an intermediary between the clients and other services suppliers such as air, train, boat, and hotels in the event of any complaint.

5. RESPONSIBILITY
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however, they arise, that result from the booking of services we do not directly control. AVT, its subsidiaries, affiliated companies, servants, or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses, or inconvenience caused directly or indirectly due to any events beyond our control. Customers should buy their own insurance for all.

6. VALIDITY
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted o­n the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
Any questions related to this issue, please Contact Us for further information

7. INSURANCE :

All Consumers are required to have full travel insurance. It is the responsibility of the Consumer to read their insurance policy before they travel and ensure that the insurance scheme provides the Consumer with the requisite level of cover.

PRIVACY POLICY
We DO understand the importance that our customers place on privacy and have designed this Privacy Policy to describe our information-gathering and dissemination practices. You agree to this Privacy Policy when you: 1) Access or use AVT’s Site

2) Agree to receive e-mail from us. If you do not agree to this Privacy Policy, please do not use this Site.

Information that we may collect about you when you fill and submit the forms or you send us :
a question or comment or request information about our service or during and after the process of planning your trip with us.
1. Name
2. Age
3. Phone Number
4. E-mail address
5. Nationality

What we do with the information we collect
The Personal Information that we may collect from you allows us to identify you, understand and respond to your question or comment, and send you emails for our marketing purposes:

Meet your travel needs and requests
Maintain your records for next bookings
Analyze how you use our website to fit our customers’ requirements
Send you marketing communications as appropriate
Share it with our suppliers when needed to make your trip arrangements
ALL PARTICIPATIONS ON ANY TOUR IMPLIES FULL ACCEPTANCE OF THE ABOVE CONDITIONS BY THE CONSUMER.

GET OUR HOLIDAY OFFERED!

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Holiday of a lifetime